jw960's Privacy Policy

1.1 Purpose of the Policy

jw960 operates a safe and reliable online gaming platform for users in Bangladesh. The goal of this privacy policy is to fully inform our users — what information is collected, how it is used, who it may be shared with, and what measures have been taken to protect your information.

This policy applies to the jw960 website, mobile version, and all related services. By registering an account, logging in, or using any service on the platform, you are agreeing to the terms of this policy.

1.2 Scope of Application

This privacy policy applies to the following:

• All registered account holders on jw960
• Guest users visiting the platform for any purpose
• Any person participating in the betting, slots, live casino, or sports sections
• Users conducting financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• Any person contacting our customer support team

2.1 Information Provided Directly

When you create an account or use services on jw960, we collect the information you provide directly:

• Full name and date of birth (for age verification — accounts for those under 21 are not permitted)
• Active mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Preferred payment method and associated account information
• Any information provided when contacting the customer support team

2.2 Automatically Collected Information

When you use the jw960 platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, version, and operating system
• Date and time of accessing and leaving the platform
• Pages visited and time spent
• Gaming activity, betting history, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information through legitimate third parties:

• Transaction confirmation information from payment processing partners (bKash, Nagad, Rocket, Upay, banks)
• Verification data from identity verification services
• Information received as part of fraud prevention measures

3.1 Account & Service Management

jw960 uses the information you provide primarily for the following purposes:

• Creating, verifying, and maintaining your account
• Processing transactions — deposits (minimum ৳500) and withdrawals (minimum ৳800)
• Managing bonuses, promotions, and VIP rewards
• Storing gaming history and transaction records
• Providing customer support and resolving issues

3.2 Security & Compliance

We use data for the following tasks to protect your information and ensure the safe operation of the platform:

• Identity verification and confirmation of 21+ age
• Detecting and preventing fraudulent activity, money laundering, and unauthorized access
• Enforcing responsible gaming policies and protecting users
• Fulfilling legal and regulatory obligations
• Resolving disputes and ensuring account protection

3.3 Service Improvement & Communication

We analyze data to improve your experience and deliver relevant information to you:

• Improving platform performance and usability
• Sending transaction confirmations and important account notifications
• Recommending games and offers based on your preferences
• Informing you about changes to platform policies
• Conducting customer satisfaction surveys (optional)

4.1 Authorized Third Parties

jw960 does not sell your personal information to third parties. However, limited information may be shared in the following cases:

• Payment Partners: Limited information necessary for processing transactions with bKash, Nagad, Rocket, Upay, and authorized banks
• Technology Service Providers: Cloud hosting and cybersecurity service providers for platform operations
• Identity Verification Services: Authorized organizations that carry out the KYC process
• Game Software Providers: Gameplay data with authorized game developers including Pragmatic Play, Spribe, JILI, and PG Soft

All third-party partners are contractually bound to protect the confidentiality of your information.

4.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• Court orders or lawful directions from competent authorities
• Cooperation in investigations of financial fraud or money laundering
• Protecting significant interests of users or third parties
• Necessity of enforcing our terms and conditions

4.3 International Data Transfers

Some technology partners may process data on servers located outside Bangladesh. In such cases jw960 ensures that appropriate data protection agreements and technical security measures are in place to safeguard your information.

5.1 Technical Security

jw960 applies industry-standard technical measures to protect your information:

• SSL Encryption: All data transfers are secured through 256-bit SSL/TLS encryption
• Data Encryption: Sensitive information remains encrypted even when stored
• Firewall & Intrusion Detection: Automated threat detection and prevention systems
• Regular Security Audits: Periodic security reviews conducted by third-party experts
• Two-Factor Authentication: An additional verification layer for account protection

5.2 Organizational Protection Measures

Alongside technical measures, we also ensure data protection at the organizational level:

• Access to information controlled on a need-to-know basis — only authorized staff can view data
• Regular data protection training for staff
• Rapid response protocol in the event of a data breach
• Data minimization policy — only necessary information is collected

5.3 Data Retention Period

We retain your information only for as long as necessary:

• Information for active accounts is retained for the duration of the account service period
• Transaction records are kept for a defined period as required by law
• After account closure, information may be retained for a limited period to meet applicable legal and regulatory obligations
• Marketing-related information is deleted promptly upon withdrawal of marketing consent

6.1 Right to Access & Correct Data

As a jw960 user, you have the following rights:

• Data Access: The right to know what information we hold about you
• Data Correction: The right to request correction of inaccurate or outdated information in your account
• Data Portability: The right to receive a copy of your data in certain circumstances
• Objection to Processing: The right to object to certain types of data processing

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

6.2 Right to Erasure

You may request deletion of your information in certain circumstances. Please note:

• Some information must be retained for a set period due to legal obligations
• It may not be possible to fully delete core information for active accounts
• Some records must be kept for fraud prevention and dispute resolution

6.3 Managing Marketing Communications

You may unsubscribe from promotional communications at any time. To do so:

• Go to your account settings and change your notification preferences
• Click the "Unsubscribe" link in any email you receive
• Contact the customer support team directly with your request

It is not possible to unsubscribe from important transaction and account notifications, as these are necessary for the security of your account.

7.1 Details of Cookie Use

jw960 uses cookies and similar technologies to ensure the smooth operation of the platform. Cookies are small data files stored in your browser:

• Essential Cookies: Required to maintain login sessions, ensure security, and support the platform's core functionality
• Functional Cookies: Help customize your language preferences, game settings, and user experience
• Analytics Cookies: Used to understand platform usage patterns and improve services
• Security Cookies: Used to detect fraudulent logins and unauthorized access

7.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may disrupt many important platform functions and you may have trouble logging in.

8.1 Notice of Changes

jw960 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes, a notification will be sent to your registered email
• The date of changes will be updated on the website's privacy policy page
• For important changes, a notification may be displayed at the time of login

Continuing to use the platform after a policy update will be considered your acceptance of the new policy.

8.2 Protection of Minors' Information

jw960 is a platform operated exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If we are informed that a minor has created an account, that account will be closed immediately and any collected data will be deleted.